Frequently Asked

Questions

Everything you'll likely wonder about Shillette firmware, hardware bundles, payment, delivery, and support. Can't find it here? Open a ticket on Discord.

Ordering & payment

What payment methods do you accept?

PayPal for instant checkout, and direct crypto with no third-party processor:

  • Bitcoin (BTC)
  • Litecoin (LTC)
  • Ethereum (ETH)
  • USDT — ERC-20 or TRC-20
  • USDC — ERC-20 or Solana
  • Solana (SOL)

You'll see the exact wallet address and amount at checkout. PayPal flips the order to paid instantly. Crypto goes through our on-chain auto-verifier — usually paid within minutes of you pasting the TX hash.

Can I combine the Warden review discount with another coupon?

One coupon per order. Use whichever gives you the better deal. Your Warden review code stays valid for 1 year, so you can save it for a bigger purchase if you want.

How do I get the 25% off Warden review reward?

Visit wardenprotocol.cc, join their Discord (required for verified reviews), and leave an honest review on the Shillette store using the same Discord account you use here. Then come back to your customer portal and click Claim my reward. We DM your single-use code via NellyBot. Code is tied to your Discord — nobody else can use it if you accidentally share it.

One coupon per Discord account, ever, but it works on any future order (valid 1 year).

Firmware

What's the difference between Basic, Standard, Slotted Standard, Advanced+, and Slotted Advanced+?
  • Basic — FiveM, BattlEye, Ricochet, Valve Anti-Cheat, EA Anticheat (Javelin). No Windows 11 requirement.
  • Standard — adds Easy Anti-Cheat. Windows 11 required.
  • Slotted Standard — Standard with the slotted profile (15 slots per device). Windows 11 required.
  • Advanced+ — top-tier. Adds Vanguard + Anti-Cheat Expert, custom IOMMU groups in supported games. Windows 10 or 11.
  • Slotted Advanced+ — Advanced+ with the slotted profile (15 slots per device). Windows 10 or 11.

The tier locks to your card's DNA at build time, so each firmware works on one specific card.

How do I find my DNA?

Use the Shillette Tool (DNA Grabber). The download lives on your customer portal — log in to grab it. Run it on your DMA card and copy the 16-character hex string it shows. Example: 3A17A99634A4082B.

ZDMA cards have two DNAs — the tool will show both. Enter both at checkout.

Which DMA cards do you support?
  • Captain 35T
  • Captain 75T
  • Captain 100T
  • ZDMA (two DNAs)

Check the compatibility tracker for motherboard support before ordering — incorrect motherboard info delays delivery.

How long does a firmware build take?

Up to 24 hours after we have your DNA, motherboard, card, and tier. Most orders deliver same-day. Builds are sequential, so timing depends on queue depth.

Can I move firmware to a different card?

No — every firmware is HWID-locked to your card's unique DNA for security. If you buy a new card, you'll need a new firmware build. The warranty on the original firmware doesn't carry over.

I don't know how to find my DNA / motherboard / tier. Can I still order?

Yes. At the firmware details step of checkout, pick "I'll do this in a ticket". Pay first, then open a ticket in our Discord — staff walks you through finding everything you need, builds your firmware, and delivers in the same ticket.

Hardware bundles

What's included in a bundle?

Every Shillette bundle ships the same trio of hardware:

  • DMA 100T PCIe Board — Xilinx Artix-7 100T FPGA, USB-C, up to 200 MB/s
  • Dichen Fuser — automatic EDID injection, plug-and-play, supports up to 4K@60
  • MAKCU — all-in-one input device, 1 kHz reporting, 1000 Hz polling

The only difference between bundles is the bundled firmware tier (Basic / Standard / Slotted Standard).

How long does shipping take?

Shipping timelines and tracking are confirmed in your Discord ticket once your order is paid. We ship from the Shillette warehouse — staff will message you with carrier + ETA based on your country.

Do hardware bundles have a warranty?

The firmware portion of every bundle carries a 1-month warranty tied to the included card's DNA. Physical hardware (DMA board, Dichen Fuser, MAKCU) ships as-is — defects on arrival are handled case-by-case in your ticket.

Delivery & support

How does delivery work?

Once your order pays (PayPal instant; crypto auto-verified within minutes), join our Discord and open a ticket with your order ID. Staff handles every order one-to-one — firmware build review, file delivery, hardware shipping, all of it. Firmware ZIPs are downloadable from your customer portal once the build is ready.

Where do I get support?

Open a ticket in our Discord — staff respond within hours, often within minutes. Use the security code in your ticket's welcome message before trusting anyone DMing you about an order. We will never DM you first without context.

Refunds?

See our refund policy. Digital products (firmware) are generally non-refundable once delivered. Hardware defects on arrival are handled in your Discord ticket — open one within 7 days of receipt.

Why do I need to log in with Discord?

Shillette uses Discord OAuth so we can link your storefront account to your Discord identity — that's how the customer portal pulls your firmware downloads, how the Warden review reward matches you to your review, and how staff verifies you in tickets. We only request identify + email; we never access your DMs, servers, or roles.

How safe is the site to purchase from?

Concretely, here's what's in place — no marketing fluff:

  • HTTPS everywhere with HSTS — every page and form submit travels over TLS, not plaintext.
  • Card data never touches our servers. PayPal handles all card processing (PayPal is PCI-DSS Level 1 compliant). Crypto payments go directly to our wallet on-chain — no middleman holds your funds. We never see, store, or log card numbers.
  • No passwords stored. Login is Discord OAuth only, so there's no Shillette password to leak.
  • CSRF protection on every state-changing form — cross-site attacks can't trick your logged-in browser into placing orders or changing settings.
  • Rate limiting on login, cart, and checkout endpoints.
  • Parameterised SQL on every query — no injection surface.
  • Security headers (Content-Security-Policy, X-Frame-Options, X-Content-Type-Options, Referrer-Policy) prevent clickjacking, MIME-sniffing, and most browser-side attacks.
  • Receipt URLs use 168-bit random tokens — they can't be guessed or enumerated.
  • 2FA available on admin accounts; the database file and environment secrets are locked to owner-only permissions on the server.
  • Nightly automated backups of the order database, retained for weeks.

If you want anything specific verified, ask in a Discord ticket — we'll show you exactly how it's set up.

Still stuck?

Open a ticket on Discord and we'll handle it personally. Faster than email, faster than tickets on most stores.

Open a ticket on Discord →