Support

Need help? Our support team works through Discord — every order gets its own private ticket where we walk you through setup, troubleshoot issues, and answer questions. It's faster than email and gives us a place to share files, screenshots, and step-by-step instructions specific to your hardware.

Open a ticket

1. Join our Discord server if you haven't already
2. Open the #open-ticket channel and click Open Ticket
3. Include your order ID (e.g. #42) and a short description
4. A staff member will respond — usually within an hour during business hours

Response times

• EU/US business hours: usually 5–30 minutes
• Outside business hours: within 24 hours
• Weekends/holidays: we still answer, just a bit slower

Before opening a ticket

A few things to check first — these solve about half the common issues:

• Check the Compatibility tracker for your motherboard. If others have reported issues, the recommended fixes are listed there.
• Read the FAQ — it covers the most-asked questions
• Make sure your firmware version matches your hardware revision

What we can help with

• Order issues (payment confirmation, missing items, wrong product)
• Firmware installation and setup
• Hardware compatibility questions
• Troubleshooting (BIOS settings, PCIe slot issues, fuser pairing)
• Refunds and warranty claims
• Reseller program inquiries — see /apply

What we can't help with

• Game-specific cheat / detection questions — that's not what we sell
• Modifying or sideloading firmware you didn't buy from us
• Anything illegal in your jurisdiction

Contact

Best way: Discord ticket. Slower alternative: [email protected].